Dear Valued Customers and Business Partners,
In our ongoing effort to improve service quality, we are implementing changes to our workforce and communication channels.
To provide you with the fastest possible response time in the rare event that you experience issues with one of our systems, we have established a new service e-mail address and service phone number. These will be monitored and answered during our working hours from Monday to Friday, 09.00 to 17.00 (CET). If you have booked 24/7 service support, you will also receive assistance on weekends and during nighttime.
From now on, all direct e-mail and phone inquiries to our technicians will be rerouted accordingly.
Here are the new contact details:
E-Mail: service@thexraysolution.de
Phone: +49 1525 3878007
We are pleased to offer this additional service and look forward to supporting you even better in the future.
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